Shipping policy

Delivery Time

i. Fandbee shall deliver the customer Order to the delivery address provided by the customer. Customers may choose for their Order to be delivered during their purchase or scheduled for a specific time. An estimated delivery time will be provided to the customer through conversation confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g., order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.).

Unsuccessful & Failed Deliveries

i. In the event delivery was made but we are unable to do so due to the reasons that may or not caused by the customer, including but not limited to:

• no one was present or available to receive the Order; or

• customer was un-contactable despite attempts to reach the customer via the phone number provided; or

• lack of appropriate or sufficient access to deliver the Order successfully; or

• lack of a suitable or secure location to leave the Order

Delivery Fees

Standard delivery fees at USD 1 flat rate. Purchase above USD 10 to enjoy free delivery. (Limited time only)

No-show Cancellations

i. If the customer remains un-contactable or fails to receive the Order within 10 - 15 minutes max. upon the arrival of the delivery man at the given delivery address, Fandbee Co., Ltd. reserves the right to cancel the order without refund or remedy the customer.

ii. We will re-deliver the orders again with re-arrangement of delivery and payment agreed by the customer.